Q1: How durable is your artificial turf? Can it withstand heavy use and weather?
A: Yes, our turf is designed for longevity: UV Resistance: Advanced UV stabilizers prevent fading and degradation from sunlight, ensuring vibrant color for years. Weather Resistance: Withstands rain, snow, heat, and cold without significant deterioration. Wear Resistance: High-quality fibers and strong tuft bind resist wear and tear from foot traffic, sports, and pets. Drainage: Excellent drainage perforations in the backing prevent waterlogging and allow rainwater to drain quickly.
Q2: What is the minimum order quantity (MOQ)?
A: Our standard MOQ for artificial grass is typically 1 x 20ft container. However, we are flexible and open to discussing smaller trial orders or larger project requirements. Please contact us with your specific needs.
Q3: Can I get samples? How much do they cost?
A: Yes, we encourage sample requests! It's the best way to evaluate our quality, color, and texture. Sample costs vary depending on the product type and size requested. The sample fee is usually refundable if you place a bulk order later. Contact us for specific sample details and arrangements. Q4: Do you support OEM/ODM? Can I customize the grass?
A4: Yes, absolutely! We excel at customization: OEM: We can produce grass under your brand name. ODM: We can work with you to develop new specifications, colors, pile heights, densities, backing types, and packaging based on your market requirements or project designs. Custom Sizes: We can cut rolls to specific widths and lengths.
Q5: What is the warranty period?
A: We offer competitive warranties on our products, typically ranging from 5 to 8 years, depending on the specific product type and application. Detailed warranty terms will be provided with your purchase agreement.
Q6: How is the product packaged?
A: Artificial grass rolls are typically packed in strong plastic wrap and then securely loaded onto pallets or directly into containers to prevent damage during transit. Rolls are compressed for efficient shipping. We ensure packaging meets international shipping standards.
Q7: What is the lead time?
A: Standard lead time for container orders is approximately 20-30 days after receiving your deposit and confirmed order details. This can vary depending on the order size, customization complexity, and current production schedule. We will provide a precise lead time quotation upon order confirmation.
Q8: Which ports do you ship from?
A: We primarily ship from major ports in China, such as Shanghai, Ningbo, or Wuhan. We will determine the most efficient port based on your destination and logistics requirements.
Q9: Do you offer installation guidance?
A9: While we are manufacturers and exporters, we provide detailed installation manuals and specifications (sub-base preparation, seam joining methods, infill recommendations, etc.). We recommend professional installation for best results, especially for large or sports projects.
Q10: How do I maintain artificial grass?
A: Maintenance is minimal: Regular Brushing: Use a stiff brush to lift the fibers and redistribute infill. Rinsing: Occasionally rinse with water to remove dust and light dirt. Spot Cleaning: Clean spills or pet waste promptly with water and mild detergent. Weed Prevention: Our backing inhibits weed growth, but occasional inspection is good. Avoid Heat/Sparks: Keep hot objects or open flames away.